Terms of Service

Agreement to terms

By creating an account or using any part of the Services, you agree to these Terms.

Supplemental terms and conditions posted on the Site are incorporated by reference. Cloudpepper reserves the right to modify these Terms at any time. Changes will be noted by updating the “Last updated” date. Continued use constitutes acceptance of revised Terms.

The information on the Site is not intended for distribution where it would violate local laws or regulations. Users accessing the Site from other locations are solely responsible for local-law compliance.

The Site is intended for users at least 18 years old. Persons under 18 are not permitted to use or register.

Intellectual property rights

Unless otherwise indicated, the Site is Cloudpepper’s proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (the “Content”) and trademarks, service marks, and logos (the “Marks”) are owned or controlled by Cloudpepper and protected by copyright and trademark laws of Belgium and the European Union.

The Content and Marks are provided “AS IS” for personal use only. No part of the Site, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or exploited for commercial purposes without express prior written permission.

Eligible users are granted a limited license to access and use the Site and download or print Content portions for personal, non-commercial use only. All rights not expressly granted are reserved by Cloudpepper.

User representations

By using the Site, you represent and warrant:

1. All registration information submitted is true, accurate, current, and complete;
2. You will maintain accuracy and promptly update registration information;
3. You have legal capacity and agree to comply with these Terms;
4. You are not a minor in your jurisdiction;
5. You will not access the Site through automated or non-human means;
6. You will not use the Site for illegal or unauthorized purposes;
7. Your use will not violate applicable laws or regulations.

If any information is untrue, inaccurate, not current, or incomplete, Cloudpepper may suspend or terminate your account and refuse any future use.

User registration

You may be required to register with the Site. You agree to keep your password confidential and are responsible for all account and password use. Cloudpepper reserves the right to remove, reclaim, or change usernames determined to be inappropriate, obscene, or objectionable.

Fees and payment

Cloudpepper bills subscriptions and usage via payment processors (e.g., Stripe) to the payment method on file. Prices are shown exclusive of taxes. VAT or other taxes will be charged on invoices if required by law. For EU B2B customers providing a valid VAT number, the reverse-charge mechanism may apply. Invoices are issued by Cloudpepper BV (Belgium).

Unless stated otherwise at checkout, fees are charged in USD or EUR. Your issuer may apply exchange rates or fees for other currencies.

Recurring fees continue until cancellation via the dashboard. Cloudpepper may change prices with prior notice where required by law.

Accepted cards: Visa, Mastercard, American Express, Discover.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You further agree to promptly update account and payment information (email address, payment method, card expiration date) so transactions can be completed and contact made as needed.

Cloudpepper may change prices at any time. All payments are in U.S. dollars or Euros. You authorize charging your chosen payment provider for any amounts upon purchase. If purchases include recurring charges, you consent to recurring billing without prior approval for each charge, until you notify Cloudpepper of cancellation.

Cloudpepper reserves the right to correct pricing errors even if payment has been requested or received. It also reserves the right to refuse any order.

Free trial

Cloudpepper offers free trials for several paid pricing plans. A valid credit card is required to start a trial — this is used for identity verification and to enable automatic continuation at trial end. The card is not charged during the trial period. The free Core plan does not require a credit card.

At trial end, the selected subscription automatically renews at then-current rates unless cancelled before trial expiration. Purchases of add-on services during trial are charged immediately and not included in the free trial.

Cancellation

You may cancel your subscription anytime by logging into My Cloudpepper, navigating to your subscription, and clicking the Cancel button. Active servers can be cancelled by selecting the Cancel button on the server’s dashboard.

For security reasons, cancellations can only be processed through the Cloudpepper dashboard, not via email or support requests.

For concerns or dissatisfaction, contact support@cloudpepper.io for assistance.

Infrastructure and server fees

Cloudpepper is not responsible for additional fees charged to your credit card by third-party server providers such as DigitalOcean, Linode, Amazon, Vultr, or similar Infrastructure as a Service (IaaS) providers.

Support limitations

Cloudpepper provides technical support to subscribers via email and chat. Support guidelines:

• Cloudpepper provides support related to Cloudpepper-provisioned servers and their expected normal functionality;
• Cloudpepper does not offer technical support for application-specific issues such as application configuration, programming, web or mail server configuration, or similar issues;
• Cloudpepper does not provide technical support to customers’ customers.

Security

You are responsible for access control (users, credentials, SSH keys, API tokens), configuration choices, and content within your servers and instances. Cloudpepper implements reasonable technical and organizational measures for the Platform. Services may be suspended (with prompt notice where practicable) if needed to address security risks, abuse, or non-payment.

Backups

If you enable Backup Schedules, Cloudpepper performs automated backups according to the retention shown in the dashboard and docs. Restores are available on request or self-service where enabled. You are responsible for validating backup integrity and keeping independent backups of critical data. Managed Backups exclude data stored outside the managed Odoo instance unless explicitly included.

Prohibited activities

You may not access or use the Site for any purpose other than those for which Cloudpepper makes it available. The Site cannot be used in connection with commercial endeavors except those specifically endorsed or approved by Cloudpepper.

As a Site user, you agree not to:

1. Systematically retrieve data or content to create collections, compilations, databases, or directories without written permission;
2. Make unauthorized use, including collecting usernames or email addresses for unsolicited email or creating accounts by automated means or false pretenses;
3. Use a buying agent or purchasing agent to make purchases;
4. Use the Site to advertise or offer to sell goods and services;
5. Circumvent, disable, or interfere with security-related features or features preventing or restricting Content copying or Site use limitations;
6. Engage in unauthorized framing of or linking to the Site;
7. Trick, defraud, or mislead Cloudpepper and other users, especially attempting to learn sensitive account information such as passwords;
8. Make improper use of support services or submit false abuse or misconduct reports;
9. Engage in automated system use, such as using scripts to send comments or messages, or using data mining, robots, or similar data-gathering tools;
10. Interfere with, disrupt, or create undue burden on the Site or connected networks or services;
11. Attempt to impersonate another user or person, or use another user’s username;
12. Sell or otherwise transfer your profile;
13. Use information obtained from the Site to harass, abuse, or harm another person;
14. Use the Site to compete with Cloudpepper or for revenue-generating or commercial enterprise purposes;
15. Decipher, decompile, disassemble, or reverse engineer any Site software;
16. Attempt to bypass measures designed to prevent or restrict Site access;
17. Harass, annoy, intimidate, or threaten Cloudpepper employees or agents;
18. Delete copyright or proprietary rights notices from Content;
19. Copy or adapt Site software, including Flash, PHP, HTML, JavaScript, or other code;
20. Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other interfering material that interferes with uninterrupted Site use or modifies, impairs, disrupts, alters, or interferes with Site use, features, functions, operation, or maintenance;
21. Upload or transmit (or attempt to upload or transmit) material acting as passive or active information collection or transmission mechanisms, including clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or similar devices;
22. Except as resulting from standard search engine or Internet browser usage, use, launch, develop, or distribute automated systems, including spiders, robots, cheat utilities, scrapers, or offline readers accessing the Site, or use or launch unauthorized scripts or software;
23. Disparage, tarnish, or otherwise harm us or the Site;
24. Use the Site inconsistently with applicable laws or regulations.

Submissions

You acknowledge that any questions, comments, suggestions, ideas, feedback, or information regarding the Site (“Submissions”) are non-confidential and become Cloudpepper’s sole property. Cloudpepper owns exclusive rights, including all intellectual property rights, and is entitled to unrestricted use and dissemination of Submissions for any lawful purpose without acknowledgment or compensation.

You waive all moral rights to Submissions and warrant they are original or you have submission rights. You agree there is no recourse against Cloudpepper for any alleged or actual proprietary right infringement or misappropriation in your Submissions.

Third-party websites and content

The Site may contain links to other websites (“Third-Party Websites”) and articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content from third parties (“Third-Party Content”). Cloudpepper does not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness and is not responsible for them, including content, accuracy, offensiveness, opinions, reliability, privacy practices, or policies.

Including, linking to, or permitting Third-Party Websites or Content use or installation does not imply Cloudpepper’s approval or endorsement. Leaving the Site and accessing Third-Party Websites or using or installing Third-Party Content is at your own risk; these Terms no longer govern. Review applicable terms and policies of websites you navigate to or applications you use or install.

Purchases through Third-Party Websites are exclusively between you and the applicable third party; Cloudpepper takes no responsibility. You agree to hold Cloudpepper harmless from harm caused by purchasing third-party products or services.

Odoo management

Cloudpepper reserves the right, but not the obligation, to: (1) monitor the Odoo instance for Terms violations; (2) take appropriate legal action against anyone violating law or Terms, including reporting to law enforcement; (3) refuse, restrict, limit availability of, or disable any Contributions or portions thereof; (4) remove or disable excessively sized or burdensome files and content; and (5) otherwise manage the Odoo instance to protect rights and property and facilitate proper functioning.

Odoo is a registered trademark of Odoo S.A.

Privacy policy

Cloudpepper cares about data privacy and security. Review the Privacy Policy.

By using the Site, you agree to be bound by the Privacy Policy, incorporated into these Terms. The Site is hosted in the European Union. Review the GDPR Data Processing Agreement.

Data protection

For Customer Content, you are the Controller and Cloudpepper is the Processor. The parties agree to the Cloudpepper GDPR Data Processing Agreement (DPA), incorporated by reference. Cloudpepper will notify you of personal data breaches without undue delay and maintain appropriate technical and organizational measures per the DPA.

Cloudpepper maintains a sub-processors list and provides advance notice of changes per the DPA; you may object and, if unresolved, terminate affected Services.

Data location and transfers

Cloudpepper may process data inside and outside the EU using lawful transfer mechanisms per the DPA. See the Privacy Policy for details on how Cloudpepper processes personal data as Controller (e.g., marketing, account administration).

Term and termination

These Terms remain in full force while you use the Site.

If your account is terminated or suspended for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or any third party’s name, even if acting on their behalf. In addition to terminating or suspending your account, Cloudpepper reserves the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

Modifications and interruptions

Cloudpepper reserves the right to change, modify, or remove Site contents at any time or for any reason without notice, but has no obligation to update any information. Cloudpepper also reserves the right to modify or discontinue all or part of the Site without notice at any time and will not be liable for any modification, price change, suspension, or discontinuance.

The Site’s availability is not guaranteed. Cloudpepper may experience hardware, software, or other problems or perform maintenance, resulting in interruptions, delays, or errors. You agree Cloudpepper has no liability for any loss, damage, or inconvenience from your inability to access or use the Site during downtime or discontinuance. Nothing in these Terms obligates Cloudpepper to maintain and support the Site or supply corrections, updates, or releases.

Governing law

These Terms and any non-contractual obligations arising from them are governed by Belgian law. The courts of Brussels (Business Court) have exclusive jurisdiction, without prejudice to Cloudpepper’s right to seek injunctive relief in any competent court.

Dispute resolution

Governing law and forum (B2B default)

These Terms and any non-contractual obligations are governed by Belgian law. Subject to the “Optional arbitration” clause below, the courts of Brussels (Brussels Business Court) have exclusive jurisdiction, without prejudice to Cloudpepper’s right to seek urgent injunctive or equitable relief in any competent court.

Optional arbitration (by mutual written agreement only, B2B)

If both parties agree in writing, any dispute, controversy, or claim arising from or connected with these Terms (a “Dispute”) shall be finally settled under the CEPANI Rules of Arbitration by one arbitrator appointed accordingly. The seat is Brussels, Belgium and the language is English. The arbitrator shall apply Belgian law. Nothing prevents either party from seeking interim or conservatory measures from any competent court.

Consumers

If you qualify as a consumer under applicable law: (i) this arbitration clause does not apply unless permitted by law and you separately consent; (ii) you may bring proceedings in your domicile courts; and (iii) Belgian law choice does not deprive you of mandatory consumer protections in your country of residence.

Time limit to bring claims (B2B)

To the extent permitted by law, any claim or cause of action arising from or relating to the Services or these Terms must be filed within one (1) year after arising; otherwise it is permanently barred. This time limit does not apply to consumers where prohibited by law.

Corrections

The Site may contain typographical errors, inaccuracies, or omissions in descriptions, pricing, availability, and other information. Cloudpepper reserves the right to correct errors, inaccuracies, or omissions and change or update Site information at any time without prior notice.

Disclaimer

Limitations of liability

Indemnification

You agree to defend, indemnify, and hold Cloudpepper harmless, including its subsidiaries, affiliates, and all officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising from: (1) use of the Site; (2) breach of these Terms; (3) any breach of your representations and warranties; (4) your violation of any third party’s rights, including intellectual property rights; or (5) any overt harmful act toward any other Site user with whom you connected via the Site.

Notwithstanding the foregoing, Cloudpepper reserves the right, at your expense, to assume exclusive defense and control of any matter requiring indemnification, and you agree to cooperate, at your expense, with Cloudpepper’s defense of such claims. Cloudpepper will use reasonable efforts to notify you of any such claim, action, or proceeding subject to this indemnification upon becoming aware of it.

User data

Cloudpepper will maintain certain data you transmit to the Site for managing Site performance and data relating to your Site use. Although Cloudpepper performs regular routine backups, you are solely responsible for all transmitted data and activity-related data. You agree Cloudpepper shall have no liability for any data loss or corruption, and you waive any right of action against Cloudpepper arising from such loss or corruption.

Electronic communications, transactions, and signatures

Visiting the Site, sending emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications Cloudpepper provides electronically — via email and the Site — satisfy any legal requirement for written communication.

You waive any rights or requirements under statutes, regulations, rules, ordinances, or other laws requiring original signatures, delivery or retention of non-electronic records, or payments or credit granting by non-electronic means.

Affiliate disclosure

Cloudpepper believes in transparency and has active affiliate relationships (or may have future ones) with some integrated services or publicly recommended or endorsed services.

Cloudpepper participates in the following affiliate programs: DigitalOcean, Vultr, Linode.

This means Cloudpepper earns fees by linking to their products or services on the Website and Application. Participating in these affiliate programs means Cloudpepper is compensated for link inclusion, purchased products or services, and in some instances, reviews. You should assume that using integrated services or clicking links leading to products or services means Cloudpepper may receive monetary compensation.

Testimonials disclaimer

The Site contains customer testimonials, which are true and reflect honest user experiences and opinions. However, individual results vary (largely because effort put into learning and using the platform determines what you can get from it). Users are not compensated for testimonials.

Testimonials appear verbatim as written, except for typing and grammar error corrections. Some testimonials may be shortened for brevity.

Miscellaneous

These Terms and any policies or operating rules posted on the Site constitute the entire agreement and understanding between you and Cloudpepper. Cloudpepper’s failure to exercise or enforce any right or provision shall not operate as a waiver. These Terms operate to the fullest extent permissible by law.

Cloudpepper may assign any or all rights and obligations to others at any time. Cloudpepper shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond reasonable control. If any provision or part is determined unlawful, void, or unenforceable, that provision or part is deemed severable and does not affect remaining provisions’ validity and enforceability.

There is no joint venture, partnership, employment, or agency relationship created between you and Cloudpepper. You agree these Terms will not be construed against Cloudpepper by virtue of having drafted them. You waive any defenses based on the electronic form of these Terms and lack of party signatures.

Contact us

To resolve complaints regarding the Site or receive further information: